Undelivered/Returned Package

  • No response from the recipient to arrange re-delivery.
  • The package was not picked up from the post office.
  • Incorrect address or recipient has moved or unavailable during business/delivery hours.
  • Refused delivery.
  • Unsecure complex to deliver packages or leave a card.
  • The recipient could not be reached and no safe place to leave the package.
  • No address/ No Worries – Recipient did not provide address even after 3 email attempts, Please refer to Terms & Condition.

Damaged or Faulty Items

In the event that your hamper arrives damaged or faulty, please contact our Customer Service Team at help@ohampers.com.au. We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage. However, to avoid similar experiences to other customers as well as improvement on our product range, we will require photos of the damaged items so that we can better understand the extent of the damage or issues with the product. We will not be able to exchange or refund any product that has been dispatched for more than 30 days.

Cancellation or Change of Mind

  • We cannot change the address of a package out for delivery.
  • If you wish to amend the order, write us immediately with the order number to our Customer Service Team on help@ohampers.com.au within one working day.
  • Orders cannot be amended or cancelled once they are with our delivery partner.
  • OHampers will offer a replacement Product, credit or refund at its discretion subject to the requirements of the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth)
  • In case you or your recipient are not satisfied with the product, please return the hamper in the same condition it was received to Attn: Returns, Unit 9, 14 Loyalty Road, North Rocks, NSW-2151 also inform us on help@ohampers.com.au. We will contact you once the package is received for exchange or store credit.
  • The postage cost for the return will be borne by buyers except where OHampers subsequently deems the returned product damaged, not fit for merchantable quality in that case OHampers will refund the postage cost.
  • The return must be received within 30 days of the original date of dispatch.
  • Hampers containing personalized items are not eligible for return.
  • Shipping charges will apply for replacement items to the same or an alternative address.
  • OHampers are not liable for the loss or damage of return packages in transit, advisable to use traceable delivery methods.